Fannie Mae

Multifamily Business Architect

In my early career, I worked on the Multifamily business side, where I developed a deep understanding of the commercial real estate lifecycle from loan origination through securitization. I was primarily challenged to build subject-matter expertise in loan origination, learning how the business operates end to end and how the underlying systems support it.

What ultimately drove my success was not just understanding the market or the tools, but building strong relationships with stakeholders and translating their needs into clear processes, scalable workflows, and practical systems that empowered business users to do their jobs more effectively.

So what do I do?

• Owned end-to-end discovery and delivery for complex workflow and platform initiatives within Multifamily loan origination, operating at the intersection of business, product, and technology
• Designed scalable systems and workflows to support complex commercial loan structures, balancing usability, regulatory constraints, and operational efficiency
• Led cross-functional teams through current-state assessment, future-state design, and system integration to modernize critical loan origination capabilities
• Evaluated and selected technical solutions using defined success metrics, cost considerations, and long-term scalability rather than novelty alone
• Served as a trusted partner to business leaders and delivery teams, translating ambiguous requirements into clear roadmaps, system designs, and execution plans
• Drove adoption and change management for new platform capabilities through beta testing, enablement, and continuous feedback loops

Mentorship, Community, and Culture

https://www.fanniemae.com/careers/campus/relationship-building-and-teamwork-helps-turn-interns-full-time-employees

Beyond my work in process improvement, commercial real estate, systems, and product, I’ve always been deeply invested in mentorship and community building. Entering the corporate world during the pandemic, I experienced firsthand how isolating remote work could be, and how difficult it was to find footing without real connection, guidance, or shared learning.

That experience shaped how I showed up for others. I became a networking lead within our Employee Resource Group for young professionals, where I designed opportunities for people to connect both in person and virtually, learn from one another, and better understand how their work fit into the broader business. My goal was to never have new employees felt how I felt, lost and a bit aimless at times.

I also cared deeply about team morale. I took pride in organizing team dinners, happy hours, and holiday gatherings, creating space for us to just be ourselves and celebrate the achievements & camaraderie. Work was important, but the people behind it mattered more. I wanted to be someone teammates could rely on, whether they needed career advice, encouragement, or simply someone to listen to.

I would argue, this was some of my proudest work.

For a more in-depth resume, please feel free to reach out to my email at cnsorto13@gmail.com